Refund policy
We want you to feel confident shopping with us.
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
Please note that our estimated delivery time is approximately 7–15 business days. Delivery times may vary depending on your location, carrier delays, customs processing, holidays, or other circumstances outside of our control.
The 30-day return period begins when your order is delivered, not when your order is placed.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- In its original packaging
- With any original tags included
- Accompanied by a receipt or proof of purchase
To request a return, please contact us at qminshops@gmail.com before sending your item back.
If your return is accepted, we will provide you with instructions on how and where to send your package.
Please do not send your item back without contacting us first. Items returned without prior authorization may not be accepted.
You can contact us at qminshops@gmail.com with any questions regarding returns or refunds.
Damages, Defects & Incorrect Items
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at qminshops@gmail.com.
Please include:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
We will review your request and work with you to resolve the issue appropriately.
Delayed or Missing Orders
Our estimated delivery time is approximately 7–15 business days.
Occasionally, orders may experience delays due to customs processing, carrier delays, severe weather, holidays, or other circumstances outside of our control.
If your tracking information has not updated for an extended period or your order has not arrived within the expected delivery timeframe, please contact us at qminshops@gmail.com with your order number.
We will review the shipment status and assist you with the next steps.
Exceptions / Non-Returnable Items
Certain types of items may not be eligible for return, including:
- Personalized or custom-made products
- Perishable goods
- Personal care or hygiene products that have been opened or used
- Hazardous materials, flammable liquids, or gases
- Gift cards
For hygiene and safety reasons, products that have been worn or used may not be eligible for return unless they arrived damaged or defective.
Please contact us if you are unsure whether your item is eligible for a return.
Exchanges
The fastest way to receive a different product, size, or variation is to request a return for your current item.
Once your return has been approved, you may place a new order for the desired item.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification, subject to applicable EU consumer protection laws.
The item must be returned in the same condition in which it was received, unworn or unused, with tags where applicable, and in its original packaging.
You will also need your receipt or proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please keep in mind that your bank or credit card provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Order Cancellations
If you need to cancel or modify your order, please contact us as soon as possible after placing your order.
We cannot guarantee that an order can be cancelled or modified once it has entered processing or has already been shipped.